Frequently Asked Questions

How do I setup VPN for a Mac computer?

  1. After you have provisioned a VPN server, ensure your server is active. If you had just provisioned your server, please wait for about 1 to 2 minutes for your server to be active. You will know if your server is active when the server's status states "active" as shown here.

    Server active
  2. Click on your active VPN server. You will be taken to a page with details about your VPN server. Make note of the following server details:

    • Public IP Address
    • Pre-Shared Key (PSK / Secret)
    • Type

    In addition, you will need to make note of the user details:

    • Username
    • Password
    Important server details
  3. Go to "System Preferences" -> "Network" which should open the Network settings window. Click the "+" sign at the bottom left of the Network settings:

    Plus sign network settings
  4. A new dialog should appear. Do the following:

    1. Select "VPN" for Interface.
    2. Select "L2TP Over IPSec" for VPN Type.
    3. Type any name that would help you identify the VPN in the Service Name field
    4. Click "Create"

    New network box
  5. Perform the following:

    1. Ensure "Configuration" field is set to "Default"
    2. Fill in your VPN server's Public IP Address in "Server Address" field
    3. Fill in your username in "Account Name"
    4. Click on "Authentication Settings..."

    Initial vpn settings
  6. Perform the following:

    1. Fill in the user's password in the "Password" field.
    2. Fill in the Pre-Shared Key (PSK / Secret) in the "Shared Secret" field.
    3. Click "OK"

    Authentication settings
  7. Click "Advance"

    Click advance
  8. Checkmark "Send all traffic over VPN connection" then click "OK"

    Check send traffic
  9. Checkmark "Send all traffic over VPN connection" then click "OK"

    Check send traffic
  10. Checkmark "Show VPN status in menu bar" then click "Apply"

    Finish settings
  11. Checkmark "Show VPN status in menu bar" then click "Apply"

    Finish settings
  12. In your toolbar, you should now see the VPN icon, click on that icon, and now you can choose to connect to the VPN server that you have just added.

    Toolbar vpn
  13. Congratulations, you are now connected!